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Privacy Policy

Effective Date: March 20, 2025

1. Our Commitment to Your Privacy

At Prosper Ketamine & IV Nutrition Therapy, we value and protect your privacy. This Privacy Policy explains how we handle your Protected Health Information (PHI), your rights regarding your health information, and our responsibilities under the Health Insurance Portability and Accountability Act (HIPAA).

By using our services or website, you consent to the practices outlined in this policy.

2. Your Rights Under HIPAA

You have the following rights regarding your PHI:

a. Access to Your Records

  • You can request to view or receive a paper/electronic copy of your medical records.

  • We will provide this within 30 days and may charge a reasonable, cost-based fee.

b. Request Corrections

  • If your health information is incorrect or incomplete, you can request corrections.

  • We may deny the request, but we will explain why in writing within 60 days.

c. Request Confidential Communications

  • You can request that we contact you in a specific way (e.g., only via mail or phone).

  • We will accommodate reasonable requests.

d. Restrict Information Sharing

  • You can ask us not to share certain health information for treatment, payment, or operations.

  • If you pay out-of-pocket in full, you can request that we do not disclose this information to your insurer.

  • We may not always be able to grant restrictions if they affect your care.

e. Request a List of Disclosures

  • You can request a list of entities with whom we’ve shared your PHI in the past six years, except for those used for treatment, payment, or operations.

f. Receive a Copy of This Privacy Policy

  • You can request a paper or digital copy at any time.

g. Choose Someone to Act for You

  • If you have a medical power of attorney, that person can exercise your rights.

h. File a Complaint

  • If you believe your rights have been violated, you may file a complaint with:

    • Our Privacy Officer (see Section 7)

    • The U.S. Department of Health & Human Services (HHS)

    • We will not retaliate against you for filing a complaint.

3. How We Use & Share Your Information

We use or disclose your PHI for the following purposes:

a. Treatment

  • We share PHI with healthcare providers to coordinate your care.

  • Example: A specialist may review your PHI to determine the best treatment plan.

b. Payment

  • We use PHI to bill your insurance or process payment for services.

  • Example: We provide your insurer with medical details needed for coverage.

c. Healthcare Operations

  • We use PHI to improve our services and manage our practice.

  • Example: We review treatment outcomes to enhance quality of care.

d. Public Health & Legal Requirements

  • We may share PHI with government agencies for:

    • Disease prevention

    • Product recalls

    • Reporting abuse/neglect

    • Public health investigations

e. Research & Studies

  • We may use PHI for health research with proper safeguards.

f. Organ Donation & Law Enforcement

  • We may release PHI for organ donation or under lawful government requests.

g. Responding to Legal Actions

  • We may disclose PHI if required by court orders, subpoenas, or legal disputes.

4. Your Choices Regarding Your Information

In certain cases, you can decide how we use or share your information:

  • Share with Family & Friends – You can direct us to share PHI with individuals involved in your care.

  • Marketing & Fundraising – We do not sell your PHI. However, we may contact you for fundraising efforts (you can opt out).

  • Psychotherapy Notes – We will not share these unless you provide written consent.

5. How We Protect Your Information

We take HIPAA compliance seriously and have implemented strong security measures to protect your data, including:

  • Encryption of electronic health records (EHRs)

  • Access controls & authentication for authorized personnel

  • Physical safeguards to secure paper records

  • Regular security audits to prevent breaches

In case of a data breach, we will notify affected individuals promptly as required by law.

6. Changes to This Policy

We may update this Privacy Policy as needed. Updates will be posted on our website, and significant changes will be communicated to you directly.

7. Contact Information

For any questions, complaints, or requests, contact our Privacy Officer:

Privacy Officer: Berenice Bisong
Email: info@ketamineprosper.com
Phone: (469) 481-2175
Mailing Address: 1400 N Coit Rd Suite 1103, McKinney, TX 75071

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